Privacy Policy

Introduction

EFB MULTI MIX ECOMMERCE LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform for office equipment.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As an e-commerce retailer of office equipment, we may collect the following types of information:

• Account Information: Name, email address, phone number, and password when you create an account.
• Billing Information: CPF/CNPJ, billing address, and payment details.
• Shipping Information: Delivery address and contact information for order fulfillment.
• Order Information: Products purchased, order history, and transaction records.
• Device Information: IP address, browser type, and device identifiers.
• Usage Information: Browsing history, product views, and shopping preferences.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To create and manage your customer account
• To communicate about orders and deliveries
• To provide customer support
• To personalize your shopping experience
• To send promotional communications (with your consent)
• To process payments securely
• To comply with legal obligations

Online Shopping & Account

When you create an account on our platform, we store your profile information to facilitate faster checkout and order tracking. Your account information is protected by your password and should be kept confidential. You can update your account information at any time through your account settings.

Order Processing

When you place an order, we collect the information necessary to process your purchase, arrange delivery, and communicate order updates. Order information is shared with payment processors and shipping carriers as necessary to complete your purchase. We retain order history to support returns, exchanges, and warranty claims.

Payment Security

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store complete credit card numbers on our servers. Payment processing is handled by authorized financial institutions using encryption and security protocols to protect your financial information.

Shipping & Delivery

Delivery information is shared with shipping carriers to fulfill your orders. Carriers may contact you regarding delivery scheduling. We track shipments to provide delivery updates and resolve any delivery issues.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

Marketing Communications

With your consent, we may send promotional emails about new products, special offers, and sales events. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or updating your account preferences. Transactional emails about your orders are not affected by marketing preferences.

Business Accounts

For business customers, we may maintain additional information including company name, CNPJ, and authorized purchasers. Business account information helps us provide invoicing and volume pricing where available.

Fiscal Documentation

For all purchases, we issue fiscal receipts (nota fiscal) as required by tax regulations. CPF or CNPJ information is transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure servers, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

Account information is retained while your account is active. Order history and transaction records are retained as required by tax regulations. You may request deletion of your account, subject to legal retention requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With payment processors for secure transaction processing
• With shipping carriers for order delivery
• With product manufacturers for warranty registration
• With analytics providers to improve our services
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of your account and data
• Download a copy of your data
• Opt out of marketing communications
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be notified via email or website notice. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: